Important Information
Hotel Al Madinah Policies
To help make your stay at Sofitel Shahd Al Madinah in Al Madinah as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
- Internet
WiFi is available in all areas and is free of charge.
- Parking
Private parking is possible on site (reservation is not possible) and costs SAR 99 per day.
- Pets
Pets are not allowed.
- Children and extra bed policy
Children of any age are allowed. Children up to and including 6 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
- Important Information
Please note that during the month of Ramadan, breakfast will be replaced by Souhor, and dinner will be replaced by Ramadan Iftar. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person’s ID and credit card. Please contact the property before arrival for details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.